Answers to your questions.
1. What languages do you translate?
2. What kind of documents do you translate?
3. How many years of experience do you have?
4. How quick is your translation service?
5. How much does it cost?
6. How can I place an order?
7. How do I know the delivery date of my order?
8. Do you guarantee the date of delivery?
9. Do you inform the progress/status of my order?
10. Do you offer discounts?
11. What are the payment methods?
12. When do I need to pay?
13. Do you offer refunds?
14. How can I make changes to the contents?
15. How can I make sure of the quality of your service?
16. How capable are you?
17. How can I contact Translators Japan?
18. What are the acceptable document formats?

Q1: What languages do you translate?
A: Currently we have English to Japanese and Japanese to English translation service only and we are very specialized in what we do. In the near future other language translation services will be available for your convenience.

Q2: What kind of documents do you translate?
A: We do almost anything, general documents, emails, website & software localization, business reports, financial statements,
 marketing & advertising documents, contracts, brochures, catalogs & etc. For more details please see our service page. Please contact us if you need to clarify further.

Q3: How many years of experience do you have?
A: All our translators have more than 10 to 20 years of translation experience and they translate into their native language only. This is a mandatory corporate rule. For more details please read about us page.

Q4: How quick is your translation service?
A: Our customers have the option to choose from Express Service or Economy Service to suit their needs. If you have a deadline, we will make all efforts to deliver on time.

*Economy Service: If it is a small document with few pages, our economy service can deliver your translated documents within 4 to 5 days after the placement of your order. Depending on the project and its content the delivery date could vary from weeks to months for large scale translations. Please contact us if you have further questions.

*Express Service: If it is a small document with few pages, our express service can deliver your translated documents within 1 to 3 days after the placement of your order. The express service is not available for large projects. Depending on the project and its content the delivery date could vary from weeks to months for large scale translations. Please contact us if you have further questions.

Q5: How much does it cost to translate my documents or projects?
A: Please see our prices page for rough quotations and you can calculate and estimate yourself. If you wish to know an exact price please send your base document to us by email or Fax. For large scale projects, please send detailed information and all the content to provide you an accurate estimate.

Q6: How can I place an order?
A: First, please send your base documents, contents and project information by email or fax and receive a quotation from us. Upon receiving the price quote, if you wish to proceed with the order please inform us by sending an email or a fax.

Q7: How do you I know the delivery date of my order?
A: We will let you know the estimated date of delivery of your order after placing the order. Before placing the order we also inform you the required time for the documents/projects when sending our quotes.

Q8: Do you guarantee the date of delivery?
A: Yes, we make all efforts to guarantee the date of delivery of the completed documents/projects. However, there could be unavoidable situations. So please read the terms of use for more information.

Q9: Do you inform the progress/status of my order?
A: The progress of large scale orders will be informed to our clients during the process accordingly. The small scale order progress will not be notified until the date of delivery. If you wish to know the progress, please contact us at anytime.

Q10: Do you offer discounts?
A: We make sure that you get the highest quality for the most competitive price. So we do not need to offer discounts.

Q11: What are the payment methods?
A: Currently we accept bank transfers and credit card payments. Visa/Master/JCB and PayPal accepted.

Q12: When do I need to pay?
A: Payments of small orders/projects should be processed at the point of placing the order. Payments of large scale projects should be settled in two installments, first half of the amount should be paid at the time of placing the order and the second half should be paid in the middle of the project.  We will specify you the date at the time of placing the order. For some projects full payment is requested depending on the nature of the project.

Q13: Do you offer refunds?
A: No, we do not offer refunds for any reason after placing the order. If there are errors/mistakes in the translation, we will correct them free of charge within a month from the date of delivery. We will make sure that you are satisfied with our service!

Q14: How can I make changes to the documents or project contents?
A: If it is due to our mistake, we will do corrections or make changes free of charge.  Also, we accept small changes free of charge. However, charges incur if the required changes are large scale according to customer needs and when it is not a fault of our service.

Q15: How can I make sure that you will provide a quality service?
A: All our translators have more than 10 to 20 years of translation experience and they translate into their native language only. This is a mandatory corporate rule. For more details please read about us page.  If you would like to make sure further, order a minimum US$50 to US$99 and test our skills.

Q16: How capable are you?
A: We could translate from a one page document to any large scale project. However depending on the availability of our staff and current order conditions, there could be changes in the feasibility and the delivery date of large scale projects.

Q17: How can I contact Translators Japan?
A: Please visit our contact page to communicate with us by email or Fax. The telephone service is only available for the customers who have already placed orders. If the customer is from outside Japan, the telephone communication time could be prearranged via email or fax when there is a huge time difference between two countries.

Q18: What are the acceptable document formats?
A: We could exchange documents in Microsoft Word, Excel, PowerPoint, Text, PDF, html and other formats. Please contact us if you require a specific format.  We could also FAX free of charge for documents less than 10 pages and a small charge will be added for over 10 pages. The express courier and postal service is also available if you require printed documents or data CDs and additional charges will be added according to the destination country. (The express delivery by post from Japan to USA, UK or Europe would cost around US$ 10 to 15 for a 1kg parcel.)